The SITS Industry Survey 2016: The results
SITS16 saw the launch of the first ever SITS Industry Survey. Completed before the show by a representative sample of over 100 IT departments, the findings provide a ‘snapshot’ of the modern service...
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SITS16 hailed as ‘one of the best ever’ by attendees
London’s Olympia played host to the biggest gathering of IT service and support professionals of the year last month at SITS – The Service Desk & IT Support Show 2016. It welcomed 3,500 visitors...
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Who leads the ITSM software market?
Mike Beale, managing director of TeamUltra continues to analyse the research his organisation carried out at SITS16, this time pointing the spotlight at the rapidly changing ITSM software market. The...
View ArticleWill BRM lead the IT service management conversation in 2017?
Business Relationship Management (BRM) isn’t a new idea, but it is cropping up in conversations more frequently than ever. Simon Kent of Sollertis explains why BRM is likely to be the talk of the ITSM...
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Cloud vs on-premise
Is the cloud right for your business or should you keep your applications in house? Mike Puglia of Kaseya gives the pros and cons of cloud vs on-premise. The cloud has been a great leap forward. You...
View Article5 Essential Tips for Self-Service Success
Written by Lena Stormvinge, Head of Training & Consulting| KCS Trainer, ComAround Whether you’re looking to implement self-service for your customer, or assessing the quality of your current...
View ArticleMentoring for success
Kat Turner, Education Portfolio Manager at ITSM Zone facilitated a popular Hot Topic Roundtable discussion all about ‘mentoring’ at this year’s SITS, which took place earlier this month. If you missed...
View ArticleWhy isn’t the rest of the business using ITSM?
Aleks Yenin of Polontech explains why we need to rethink the way Enterprise Service Management is positioned and sold to the business. The talks about applying ITSM guidelines in non-IT businesses and...
View ArticleSITS19 Keynote line-up hits the mark on mental health in the workplace
According to You Gov’s National Mental Health at Work 2018 Report, one in three of the UK workforce have been formally diagnosed with a mental health condition at some point in their lifetime[1]. With...
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SITS19 – Opening day gallery
The post SITS19 – Opening day gallery appeared first on Service Desk Show | 13-14 May 2020 | ExCeL London.
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